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Remember that our customer service schedule is from Monday to Friday from 9:00 to 19:00h.
Important info
- Purchases are final.
- El acceso a distintas edades puede estar restringido. Para más detalles, ponte en contacto con el organizador del evento.
- Las fechas y horas de los eventos pueden variar. Recomendamos mantenerse atentos a los posibles cambios por parte del artista u organización.
- Tras la compra de tu entrada, recibirás un email de confirmación con todos los detalles del envío y del evento.
- Sellers determine the price of tickets in each listing, so these prices may be higher or lower than the face value.
- Some tickets are season passes. If you have any questions about this, please contact us before making the purchase
- If you have any doubt, take a look to our FAQs
Frequently asked questions
Do you have any doubt? Surely here you find the answer
At Monoticket, all sales are final, which means that once you have sold your tickets, you must send them in accordance with the conditions established at the time the transaction was made.
If you are unable to deliver the tickets you have sold, you must contact customer service as soon as possible at sac@monoticket.com. In this case, Monoticket reserves the right to charge you the price of finding tickets in the same category for the buyer, in addition to a penalty for non-compliance with the order. You can read more about this in our General Terms and Conditions.
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